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Monday, November 24, 2003

I hate technology which isn’t consistent

So, I’m using iConnectHere.com internet phone service. It is (w/o a contract) $11/month for 1000 min, plus I also have a local Seattle number people can call, no charge to them (for an additional $8, don’t know if I’m going to keep that, based on the account you'll read further on). Yesterday it worked great; I talked to Matt, Leanne (my old youth pastor) and Alexis, for a total of 4 hours! It was great, not a single disconnect or anything. The quality was great, although I didn’t like being tied down by the wires to my computer, but that’s a small sacrifice.

Today – notta, zilch, not even 10 seconds. I hate it, this is what frustrates me more than anything else (and I mean anything)… Technology should be consistent, especially when I’m paying for it as a service. Now I realize there are many different factors as to why it may not be working today (I was a network specialist in my previous job), but I can’t even find a “network” status site for iConnectHere.com, this upsets me. I want to at least know if it is a problem on their side or mine or somewhere in between, then my frustration will go away. I am a troubleshooter, but when I don’t have the resources to troubleshoot, I get frustrated. The most frustrating part is that I can’t call T-Mobile to order a new phone (my phone, which Alexis has, is broken now).

Yesterday I was a happy camper, today, very disgruntled. In situations like this (when the object of my frustration is an inanimate object I feel I understand confidently) the anger rises up to the point I just want to curse, and kick, and basically be like a mad scientist. It’s always in private, that’s what I hate, sometimes I’ll take it out on a person who may wonder into my war with the machine, but I am quickly overwhelmed by guilt and will apologize (at least when I’m not so upset I don’t even notice the person, sorry if I haven’t).

UPDATE: It's working now, yay! But it's 12:20am... oh well its not that bad in Seattle